Cancellation/ Refund Policy
Placing an order
- Browse the Online catalogue to make your purchase. Select the item you wish to order; enter the quantity you desire and click on “Order”.
- When your order contains the items and quantities you wish to purchase, click on the “Checkout” link underneath your order.
- You will then be asked to provide us with your shipping and payment information. Please see the Payment Options available to you and choose the one that suits you.
- Once you have successfully made your payment, your order will be processed & shipped within our stipulated timelines. For more information, please see our Shipping Policy.
Cancellation Policy
If you wish to cancel your order, you can do so by sending us an email on grievance@treatskincare.in within 24 hours of placing the order. You can also call us on +91-9820885207 (Timings: 9:30 am – 5 pm IST), within 24 hours of placing the order. Once orders have been dispatched, they cannot be cancelled. In case of cancellation of the order within the timeline, you will be charged 2.5% as payment gateway charges and the balance will be refunded to the cardholder and credited through the same payment instrument in 7-10 working days or as per the Bank’s guidelines.
Shipping Policy
Purchases are shipped from our warehouse in Mumbai by courier.
All orders placed before 2 pm will be dispatched the next day. All other orders will be dispatched within 48 hours. Applicable from Monday to Saturday Only*.
Due to COVID-19, we cannot commit on delivery timelines. We do request you to bear with us in the case of slight delays due to Covid pandemic. As per safety protocols while we are currently accepting online orders to ship within India and worldwide, due to changing nature of the situation, we reserve the right to pause deliveries to any country at any time if so warranted.
Returns & Refund Policy
If you claim a leakage in the product or if it was damaged during the delivery process, please send us an email with the following details, within 48 hours of the delivery date. We will issue a product exchange for any product that is returned in a saleable and undamaged condition, in its original packaging and can be verified to be damaged/faulty. Please allow one to three weeks from the day you return your package, for your exchange request to be fully processed and closed.
Please write to us within 48 hours of receiving the product that you would like to exchange or refund at grievance@treatskincare.in with the following details:
- Complaint Order Number
- Invoice number
- Details of your request or complaint
- Images or videos to support the complaint with Batch details clearly visible as below, without which we cannot process the request
- In case the product is not sealed/ leakage/ broken products –clear images or video of the non-sealed/ leaking/ broken products along with clear images or video of spillage (if any), mono-carton and outer packaging images too. Please also send images to show seal has been tampered with if that is the claim along with the above.
- In case the product received is empty or volume of the product is less or product is missing in the package or a wrong product has been delivered- clear images or video of the empty/ faulty/ product with less volume/ or product missing/ or wrong product delivered along with clear images or video of spillage (if any wherever applicable), mono-carton and outer packaging images too.
- In case the internal packaging and the outer packaging received is very dirty- clear images or video of the complete open package received along with clear images or video of the mono-carton and outer packaging
- Mono carton refers to the Treat box/packaging the individual product comes in, while outer packaging refers to the larger box the entire order is shipped in. Images of both are required to process claims.
Once all the details are received, it would take our team 3 working days to revert on the complaint/ query/ issue. In case an exchange is approved for your complaint, you will be informed of the same with an authorization number, and a reverse pick-up of the product will be arranged. In the case of a product refund, once your request is approved the refund will reflect in your account within 10-15 days and you will be sent an email confirming the same.
All products to be exchanged must be sent back to us packed in the same packaging as it was received in and physically accompanied in the reverse pick-up by the original receipt and a document that states the following:
- Address of dispatch
- Name & Address of the customer
- Order number
- Contents of the package
Please also email this document and share an image of the reverse pick-up consignment (inside and outside packaging) with our Customer Care representative who you have been in touch with on email.
Once the package is received by our warehouse team the exchange order will be processed within 24 hours. You will then be informed of the new consignment tracking details.
Please note orders for Gift boxes are not applicable for exchange or refund here.
Treat Online is not responsible for damage after delivery.